Technical Competencies Required:
Cloud Platforms: Experience with AWS, Azure, and CaaS
Container Orchestration: Proficiency in Kubernetes and Docker
CI/CD Tools & Pipelines: Familiarity with Artifactory, version control, and CI/CD pipelines
Infrastructure as Code: Knowledge of Terraform and CloudFormation
Monitoring and Observability Tools: Experience with tools like Prometheus, Grafana, and Splunk
Incident Management: Well-versed in incident management and postmortem processes

L2 Support Responsibilities
Scope & Responsibilities:
Provide advanced technical support and complex troubleshooting that requires deeper technical knowledge beyond basic help desk functions.
System configuration and parameter adjustments.
Performance analysis and optimization recommendations.
Address integration issues between systems and applications.
Configure advanced monitoring and ing systems.
Escalate incidents when issues exceed standard expertise.

Typical Activities:
Analyzing application logs, system metrics, and performance data.




Configuring monitoring dashboards and s.
Troubleshooting network connectivity and DNS issues.
Performing database performance tuning and query optimization.
Configuring and troubleshooting middleware.
Managing security patches and vulnerability remediation.
Conducting backup and recovery operations.
Configuring load balancers and proxies.

Required Skills:
Deep knowledge of operating systems (Linux/Windows)
Database administration (MySQL, PostgreSQL, MongoDB)
Familiarity with web servers and application servers
Proficiency in networking protocols and troubleshooting
Scripting languages (Python, Bash, PowerShell)
Experience with cloud platform services (EC2, RDS, Load Balancers)
Knowledge of Terraform, Helm charts, Kubernetes, AWS
Familiarity with Jenkins, GitHub Actions (GHA), and Artifactory.

Skills

aws devops,mongodb,mysql,terraform,splunk,aws,kubernetes,

📌 Devops Engineering Bengaluru
🏢 Arminus
📍 Bengaluru