Job Description

Senior Manager – Security Operations

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1. JOB DESCRIPTION
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Job Title: Senior Manager – Security Operations

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Department: Engineering and Operations

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Location: Mumbai

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Reporting: Director, Global Security Operations

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Job Type: Full Time

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Shift: US Hours

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1. PRE-REQUISITES
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- Passionate for security
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- Hands-on experience with Security products and technology
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- Strong people management skills
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- Possess customer centric approach with empathy
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- Managed Network and Security “24x7” support experience on global large-scale networks
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- Strong communication, presentation and customer handling skills
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- Ability to offer technical and experience-based advice to executives, colleagues and subordinates
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- Proven ability on security automation
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- Technical expertise in multi-vendor setting
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- Firewall: Palo Alto, Fortinet, Checkpoint
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- VPN: SSL VPN Global Protect, Cisco Anyconnect
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- SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
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- NAC: Aruba Clear Pass,



Cisco ISE
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- Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
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- SIEM
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1. RESPONSIBILITIES
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- Manage Security Operations Center 24x7
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- Security Device Management for global enterprise large scale customer
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- Manage team of Security Engineers
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- Handle Incident, Problem and Change Management as per ITIL framework
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- Handle technical escalations
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- Manage ticket queue, participate in Severity 1 and Severity 2 tickets
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- Create Service Improvement Program
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- Create and Present Root Cause Report for security incident
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- Act as point of contact for large clients
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- Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
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- Lead Patch Management process on all Security devices
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- Act as lead for Security Incidents and owner for investigation as well as follow-up actions
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- Build and present weekly/ monthly/ quarterly

📌 Network Security Operations Manager (Mumbai)
🏢 NTT Global Networks
📍 Mumbai