RESPONSIBILITIES

A. Customer Master Governance and Policy Control
Define, implement, and sustain enterprise-wide Customer Master data
standards, policies, naming conventions, field-level controls, approval
matrices, SOPs, and governance procedures.
Ensure standardization of customer creation, extension, modification,
blocking, unblocking, and archival processes across legal entities and
business units.
Govern Customer Master records for B2B customers, dealers, distributors,
channel partners, institutional customers, government customers, export
customers, intercompany customers, and group companies.
Ensure compliance with internal controls, audit requirements,
GST/TDS/PAN/CIN/MSME validations, taxation rules, and applicable business
policies.
Drive governance adherence through periodic reviews, compliance checks, issue
logs, exception management, and preventive controls.

B. Customer Master Operations and SLA Delivery
Lead daily Customer Master Data operations and ensure timely processing of
creation, change, extension, block, unblock,



and mass maintenance requests in
SAP MDG/SAP ERP.
Monitor volumes, ageing, backlog, workload distribution, escalations, and
turnaround time across business units.
Ensure strict adherence to SLA, First Time Right, accuracy, productivity, and
quality targets.
Review complex or high-impact Customer Master requests and provide guidance
to the processing team on fit, form, mandatory checks, and compliance
requirements.
Publish daily/weekly/monthly operational performance reports covering ticket
volumes, CRUD activity, ageing, backlog, SLA adherence, accuracy, and
business-wise request distribution.

C. Customer Onboarding and Business Partner Enablement
Lead the end-to-end customer onboarding governance process across multiple
business entities and sales channels.
Coordinate with Sales, Marketing, Commercial, Finance, Credit Management,
Taxation, and IT teams to resolve customer onboarding issues and ap

📌 Team Manager – Customer Sarkhej
🏢 Adani Group
📍 Sarkhej