Role: The Customer Success Lead — North will be responsible for managing and strengthening relationships with key enterprise customers across the North region. The role will focus on driving customer adoption, engagement, retention, satisfaction, renewals, and revenue growth while acting as a strategic bridge between customers and internal teams.
The incumbent will own the overall customer lifecycle and account health, proactively identify risks and opportunities, manage escalations, and work closely with Sales, Product, Operations, and Service Delivery teams to ensure customers achieve maximum value from the company's solutions.
What You’d Do?
1. Relationship Management
Build, manage, and nurture robust relationships with key stakeholders and decision-makers across assigned enterprise customer accounts
Act as the primary relationship owner and strategic point of contact between customers and internal teams
1. Customer Lifecycle Ownership
Own the end-to-end customer lifecycle, including onboarding, adoption, engagement, retention, renewals, and account growth
Develop a deep understanding of customers' business objectives, challenges, and use cases to ensure effective adoption and utilization of the company's products and solutions
3. Revenue Growth & Expansion
Own the growth and revenue expansion strategy for assigned enterprise accounts across the North region
Identify, develop, and convert upsell, cross-sell, and expansion opportunities within existing customer accounts
4. Customer Health & Retention
Monitor customer health, engagement, service performance, adoption, and satisfaction and proactively identify potential risks
Drive initiatives to improve customer experience, product adoption, engagement, and long-term retention
5. Cross-functional Collaboration
Collaborate closely with Sales, Product, Technology, Operations, Service Delivery, and Support teams to address customer requirements
Lead and manage critical customer escalations, ensuring a
📌 Senior Client Relationship Lead, North Region (Rohtak)
🏢 Karix
📍 Rohtak