RESPONSIBILITIES
Lead deployment of common operating procedures and service delivery models
across business units and sites.
Ensure consistent service quality, manpower deployment, consumable
specifications, and performance standards

Service Governance & Compliance
Establish governance mechanisms to monitor adherence to approved soft service
standards.
Conduct periodic audits, service assessments, and compliance reviews across
locations.
Drive CAPA closure for identified gaps and non-conformities

Vendor Management & Service Partner Standardization
Develop standardized scopes of work, SLAs, KPIs, and contract templates for
soft service providers.
Define vendor performance evaluation and governance frameworks to ensure
service excellence.
Support strategic sourcing and vendor consolidation initiatives.

Workplace Experience Enhancement
Lead initiatives to enhance employee and visitor experience across Group
facilities.
Standardize hospitality protocols, front-office operations, conference room
services, and customer service practices.





Performance Monitoring & Analytics
Establish Group-wide dashboards and MIS for monitoring service quality, audit
scores, complaint trends, and customer satisfaction metrics.
Analyze service performance data and identify continuous improvement
prospects

Cost Optimization & Operational Efficiency
Drive productivity improvement and cost optimization initiatives through
standardization of processes, consumables, equipment, and manpower models.
Identify opportunities for bulk procurement and economies of scale across
locations.

Technology & Digital Enablement
Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile
inspection tools, and service performance dashboards.
Promote data-driven management and automation of soft service operations.

Training & Capability Building
Develop competency frameworks and training standards for soft service teams
and service partners.
Conduct kno

📌 Lead Soft Services Ifm Standardization Khoraj
🏢 Adani Group
📍 Khoraj