Roles & Responsibilities: /n Maintenance and Upkeep of Common Areas /n /n

- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.

/n

- Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities.

/n

- Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels

/n

- Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection

/n

- Security and safety of all residents and associates

/n /n Relationship Management /n /n

- Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience

/n

- Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience

/n

- Ensure customer understanding and feedback loop

/n

- Demonstrates urgency in response and handling of customer problems and complaints

/n

- Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.

/n /n Internal Coordination /n /n





- Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex

/n

- Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same

/n

- Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.

/n

- Review financial reports and statements to determine how Operations is performing against budgets

/n

- Strives to improve service performance.

/n

- Communicates a explicit and consistent message regarding operational goals to produce desired results on a continuous basis

/n

- Financial Management – capable of operating within the constraints of the CAM budget and providing timely reporting of financial performance

/n

- Site CAM P&L; meeting targets/budgets; annual Budget preparation - Prepares annual budget for staffing and operating expense.

/n /n Proposes items to be included in annual Capital Plan /n /n

- Maintain complete knowledge about Society Rules & Regulations and Lodha policies

/n

- Develops systems and procedures that achieve higher cost efficiency and customer satisfaction

/n

📌 Property Lead - AGM/DGM/GM (Mumbai)
🏢 Lodha
📍 Mumbai