Job DescriptionRoles & Responsibilities:

NMaintenance and Upkeep ofCommon Areas

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- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
N
- Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities.
N
- Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels
N
- Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection
N
- Security and safety of all residents and associates
N

nRelationship Management

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- Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience
N
- Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience
N
- Ensure customer understanding and feedback loop
N
- Demonstrates urgency inresponse and handling of customer problems and complaints
N
- Establish a database onresidents and create a process on recognizing special occasions like birthdays, etc.
N

nInternal Coordination

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- Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex
N
- Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same
N
- Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
N
- Review financial reports and statements to determine how Operations is performing against budgets
N
- Strives to improve service performance.
N
- Communicates a transparent and consistent message regarding operational goals to produce desired results on a continuous basis
N
- Financial Management – capable of operating within the constraints of the CAM budget and providing timely reporting of financial performance
N
- Site CAM P&L; meeting targets/budgets;

annual Budget preparation - Prepares annual budget for staffing and operating expense.

N

nProposes items to be included in annual Capital Plan

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- Maintain completeknowledge about Society Rules & Regulations and Lodha policies
N
- Develops systems and procedures that achieve higher cost efficiency and customer satisfaction
N

📌 Property Lead - Agm/Dgm/Gm (Alibag)
🏢 Lodha
📍 Alibag