Responsibilities

- Define clear project scopes, objectives, and deliverables in collaboration with stakeholders

- Develop and manage comprehensive project plans including timelines, milestones, and resource allocation

- Proactively identify and mitigate project risks and dependencies

- Lead implementation, customisation, and integration of CRM platforms (HubSpot, Salesforce)

- Collaborate with technical teams to ensure seamless CRM solutions meeting client requirements

- Troubleshoot and resolve technical and functional issues related to CRM projects

- Serve as the primary client point of contact, building strong relationships and ensuring clear communication

- Conduct thorough needs assessments to understand client requirements and expectations

- Create and maintain detailed project documentation - SOWs, BRDs, and project reports

- Track and report on project progress, KPIs, and financial metrics

- Implement quality assurance processes to ensure deliverables meet high standards

- Conduct post-project reviews to gather learnings and improve future delivery

Requirements

- Bachelors or Masters degree in Business Administration, IT, or a related field





- 3-5 years of project management experience, preferably in CRM-based projects

- In-depth knowledge of CRM platforms - HubSpot and/or Salesforce

- Proficiency in project management methodologies (Agile/Scrum, Waterfall)

- Solid verbal and written communication skills with ability to engage stakeholders at all levels

- Data-driven decision making and strong analytical and problem-solving skills

- Ability to manage multiple projects simultaneously and meet deadlines

- PMP, PRINCE2, or Agile certification preferred

What We Offer

- Hybrid work model for better work-life balance

- Exposure to diverse global clients including Fortune 500 and Global 2000 organisations

- Five-day work week

- Competitive salary as per industry standards
- A plethora of industry exposure and self-growth opportunities

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Manager - CRM (Lucknow)
🏢 Cedcoss Technologies
📍 Lucknow