S.N.

Job Title

No. of Resources

Education

Job Summary

Work Experience

Responsibilities (All not mandatory)

Required Skills (All not mandatory)

1

Helpdesk Support Executive

2

Graduate (BCA/BA/BE/BTech/MCA etc.)

Provide first-level technical support by handling calls, emails, and tickets, resolving issues within SLAs, and ticket escalating.

0 to 2 Years
Handle incoming calls, emails, and helpdesk tickets
Log, categorize, and prioritize issues in the helpdesk system
Provide Level 1 technical support and basic troubleshooting
Resolve / escalate issues within defined SLA timelines
Escalate unresolved issues to relevant L2/L3 teams
Track and follow up on escalated tickets until closure
Monitor and manage the helpdesk
Ensure adherence to response and resolution as per timelines
Communicate status updates clearly to users
Maintain documentation of issues and resolutions in system

Working knowledge in Computers, MS software etc.

📌 Helpdesk Support Executive Jaipur
🏢 Arminus
📍 Jaipur