The IT Operations Manager will be responsible for delivering excellent IT services for the

Adani account, ensuring smooth operations across hardware, software, and ITIL processes. The role includes managing Operations Managers for SNXT Team, assigning work, tracking completion, and driving escalation management.

Key Responsibilities :
IT Service Delivery aligned with SLA management and customer expectations.
Must be able to support and successfully drive End user support and Data Center management and coordination.
Manage incident, problem, change, capacity, and availability processes as per ITIL
Drive IT process automation with implementation and continuous improvement
Monitor and maintain ServiceNow workflows




Oversee hardware and software asset lifecycle
Ensure user and asset compliance
Lead IT support team, optimize staffing, minimize attrition
Handle manpower hiring, onboarding, offboarding and training
Coordinate with vendors, OEMs, and customer IT stakeholders
Implement ITIL governance for Incident, Change, Problem, Capacity, Availability
Conduct audits and compliance checks
Identify automation prospects and conduct training
Escalation management and resolution
Manage Operations Managers for SNXT Team, assign tasks, and ensure timely

📌 It Project Manager Mumbai (India)
🏢 TalentOla
📍 India