Title: International Customer Support Executive – Voice Process
Location: Newtown, Kolkata
Job Type: Full time
Industry: BPO / International Voice Process / Customer Support
: We are hiring an International Customer Support Executives for a reputed multinational company in Kolkata. The role involves handling voice-based interactions with international customers, resolving queries, and delivering high-quality customer service while meeting performance standards.
Key Responsibilities:
• Handle inbound and/or outbound voice calls from international customers
Understand customer concerns and provide accurate and timely resolutions
Maintain professionalism and ensure customer satisfaction on every call
Document customer interactions and update systems accurately
Meet quality, productivity, and compliance benchmarks
Work collaboratively with internal teams when required
Requirements
Only Freshers can apply, experienced candidates are not eligible
Undergraduate or graduate degree in any discipline
Excellent spoken and written communication skills in English
Willingness to work in rotational shifts, including night shifts
Immediate joiners only
Work Details
Work Mode: Work From Office
Shift: Rotational shifts (including night shifts)
Interview Mode: Virtual
Benefits
• Salary: 22k inhand(CTC)
One-way cab facility provided
Prospect to work with a reputed global MNC
Growth opportunities and exposure to international processes