Job Description

Advance Planning & Scheduling – Operations Planning Associate

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Location: Mumbai

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Shift: Rotational

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Job Purpose:

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To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

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Key Accountabilities:

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- Support day-ahead roster construction (D-12) ensuring full operational coverage.
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- Assist in assigning relief staff based on skills, availability, and regulatory rules.
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- Support overtime, reduced overtime, and undertime tracking with proper documentation.
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- Monitor sick call notifications and support backfill actions within defined timelines.
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- Prepare mid-day and end-of-shift staffing and exception reports.
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- Ensure adherence to defined workflows, compliance standards,



and audit requirements.
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- Maintain accurate records in Staff Admin, Excel, and related planning tools.
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Skills & Knowledge:

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- Graduate / Undergraduate with strong MS Excel skills.
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- High attention to detail and ability to work in time-sensitive environments.
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- Comfortable with outbound and inbound operational calling in a time-sensitive workplace.
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- Clear spoken English with ability to communicate confidently and professionally on calls.
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- Ability to follow defined workflows, compliance, and data security standards.
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- Prior exposure to workforce planning, scheduling, or airline operations preferred.
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To apply for this job kindly register on below mentioned link:

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📌 Excel & Voice Process Hirings (Mumbai)
🏢 WNS
📍 Mumbai