Description:

The role is responsible for providing day-to-day technical support to employees
across hardware and software systems to ensure smooth IT operations and user
productivity. The role focuses on diagnosing issues through user interaction,
performing troubleshooting and fault rectification, and delivering timely and
effective resolution of user problems, queries, or complaints. The role handles
end-to-end first-line support, coordinates with internal teams for issue
escalation, and ensures accurate incident documentation. The role emphasizes
service quality, responsiveness, adherence to IT policies, and information
security practices, contributing to a reliable and user-centric IT support
workplace.

Essential Functions:
Provide first-line support for hardware and software issues




Diagnose issues through user interaction and system checks
Perform troubleshooting and fault rectification
Escalate complex issues as per defined protocols
Ensure timely resolution of user queries and complaints
Document incidents, resolutions, and follow-ups
Support system access, device setup, and configurations
Adhere to IT policies, security standards, and SLAs

Additional Responsibilities:

QUALIFICATIONS

Education:
Bachelors Degree (BA/BS) B.Tech - Required
Master Degree (MS/MA) M.Tech - Preferred

Experience:
5 years or more in 5 - 8 Years

Specialized Knowledge: Licenses:

📌 Executive, It User Support Ahmedabad
🏢 Amneal
📍 Ahmedabad