ABOUT SMARTWINNR

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nSmartWinnr is an AI-powered sales enablement and coaching platform, primarily for regulated industries including pharmaceutical, medical device, banking, and insurance. It helps sales teams and customer-facing teams practice real customer conversations, get instant AI-driven feedback, and build consistent, compliant field performance. Used by more than 300,000+ enterprise users globally with over 1 million+ AI-driven coaching sessions completed, SmartWinnrcombines enterprise-grade security with GDPR compliance to help teams train and certify faster.

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nABOUT THE ROLE

nWe are looking for a proactive and detail-oriented Product Support Engineer Intern to join our dynamic team in Hyderabad. This is a hands-on technical role not just a support desk. You will work with product, engineering, and customer success teams to diagnose platform issues, support enterprise clients globally, build SOPs, and help make the product better every day.

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nREGIONS WE SUPPORT : India, United States , Europe , Asia-Pacific , Middle East

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nKEY RESPONSIBILITIES

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n▪ Platform issue triage: Investigate bugs, examine logs, isolate root causes.

n▪ Client support: Resolve tickets across global regions; meet SLA timelines.

n▪ Cross-functional coordination: Liaise with product and engineering on escalations.

n▪ SOP and documentation: Write runbooks, guides, and internal knowledge articles.

n▪ Data analysis: Spot trends; reduce recurring ticket volume proactively.

n▪ QA assistance: Test current features before release; flag edge cases.

n▪ Knowledge base:



Create user-facing FAQs and help content.

n▪ Process improvement: Suggest workflow fixes no idea is too small.

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nMINIMUM REQUIREMENTS

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n▪ Analytical mindset: read data, think before escalating

n▪ Attention to detail: spot what others miss in logs and workflows

n▪ Deadline-driven: SLAs are non-negotiable; communicate early if slipping

n▪ Accountability: own every ticket end-to-end; no finger-pointing

n▪ Ownership mindset: treat every client issue like your own product

n▪ Team player: small, collaborative team; egos stay out

n▪ Works independently: execute once briefed, without hand-holding

n▪ SOP creator: document processes, not just complete them

n▪ Good written English: clarity is non-negotiable in client comms

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nWHAT WE EXPECT FROM YOU

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- Strong analysis
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- Attention to detail
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- Meets deadlines
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- Accountability & ownership
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- Team collaboration
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- Works independently
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- Creates SOPs
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- Clear communication
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- Takes ownership
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nWHAT YOU WILL GAIN

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n▪ Hands-on exposure to an enterprise-grade SaaS product

n▪ Mentorship from senior engineers and Client engagement managers

n▪ Global support experience across regulated industries

n▪ Portfolio of SOPs, guides, and resolved real-world issues

n▪ Opportunity to convert to a full-time role on performance

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nGOOD TO HAVE

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n▪ Exposure to SaaS platforms or enterprise software

n▪ Writing help documentation or process guides

n▪ Any prior internship in a technical or product role

📌 Product Support Engineer Intern (Hyderabad)
🏢 SmartWinnr
📍 Hyderabad