India | Remote Full time | UK business hours Product Support Analyst | Product Support Consultant | Application Support Analyst | EHR Support | EMR Support | Saa S Support | Customer Tickets | Production Support About the role Script Assist is hiring junior Product Support Analysts to support customers using a complex healthcare Saa S platform. We are particularly interested in people currently or recently working in roles such as: Product Support Analyst Product Support Consultant Product Support Associate Application Support Analyst EHR Support Analyst EMR Support Analyst Software Support Analyst Healthcare Application Support Analyst CX Support Analyst Customer Support Analyst in a software product company Relevant backgrounds include athenahealth, Next Gen Healthcare, Practice Suite, e Clinical Works, Oracle Health / Cerner, Altera Digital Health / Allscripts, MEDITECH, Inter Systems / Trak Care and other EHR, EMR, HIS, healthcare Saa S or B2 B software businesses. Previous healthcare experience is highly attractive but not mandatory.

This is software product support, not generic customer service and not IT helpdesk support.

About Script Assist Script

Assist is a UK healthcare technology company. Our software supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams. Our platform contains interconnected:clinical workflowscustomer workflowspermissionsuser rolesstatusesdataintegrationsoperational processescustomer-specific configurations Our Product Support Analysts therefore need to do more than answer tickets. They need to investigate why something happened.

What you will do You will: Receive, triage and manage customer support tickets Investigate issues reported within a live Saa S software application Ask customers the right questions to understand the problem Reproduce reported software behaviour Analyse application behaviour and available data Identify whether an issue relates to software, data,



configuration or user workflow Resolve product and application-support issues Manage tickets against priorities and SLAs Document investigation steps and resolutions accurately Escalate genuine defects to Product or Engineering Provide clear reproduction steps and supporting evidence Work with Product, Engineering and QAValidate software fixes Confirm issues are genuinely resolved before closure Communicate clearly with customers throughout an investigation Identify repeated incidents and recurring support problems Maintain support documentation and knowledge articles Contribute to continuous improvement of the support process You will gradually learn increasingly complex areas of the Script Assist platform.

Who we are looking for We are primarily targeting candidates with 0–2 years of skilled experience. The ideal person may currently have approximately 6–24 months as a: Product Support Analyst Product Support Consultant Application Support Analyst EHR / EMR Support Analyst Software Support Analyst Saa S Support Analyst Technical Customer Support Analyst You should have: Very good written and spoken English Strong analytical and problem-solving ability Experience working with customer tickets or support cases Evidence that you personally investigate issues Excellent attention to detail Strong ownership and follow-through The ability to learn complicated software quickly Confidence communicating with customers Confidence working with technical colleagues Technical background We strongly prefer candidates with a degree such as: B. Tech / BE Computer Science B.

Tech / BE Information Technology Computer Engineering BCAMCABSc Computer Science BSc Information Technology Electronics or another related technical discipline However, a different degree will not automatically exclude someone with excellent software-product support experience.



Useful software-support experience Experience with any of the following is valuable: Jira Service Now Zendesk Freshdesk CRM ticketing systems SQLrelational databases APIs JSONsoftware testingdefect reproductionlog investigationproduction supportincident managementapplication configurationroot-cause analysis Saa SB2 B software EHREMRHIShealthcare software You do not need to be a software developer. Healthcare software experience We would particularly like to hear from junior candidates currently or previously supporting software at organisations such as:athenahealth Next Gen Healthcare Practice Suite Oracle Health / Cernere Clinical Works Altera Digital Health / Allscripts MEDITECHInter Systems / Trak Careother EHR / EMR / HIS vendorshealthcare Saa S businesses For example, someone who has worked as an athenahealth Product Support Analyst or Next Gen Product Support Consultant is very close to the kind of background we are interested in.

Those real roles involve customer/product inquiries, workflow troubleshooting, production issues, documentation and problem solving. Healthcare experience is a major advantage, but we will also consider excellent candidates from other complex Saa S, ERP, fintech, workflow or B2 B software products.

What this role is NOTThis is not primarily: IT helpdeskdesktop supporthardware supportlaptop repairprinter support Windows installationnetwork administrationrouter or switch support NOC monitoringinfrastructure support We are looking specifically for people who support software products and the customers using those products. Why join Script Assist?This is an opportunity to build a career inside sophisticated B2 B healthcare technology.

You will work closely with: Product Engineering QACustomer teams Operations Strong performers can develop towards: Senior Product Support Technical Operations Application Support Implementation Business Analysis QAProduct Integrations Customer Technology If you enjoy solving software problems, understanding how applications behave and helping customers reach a real resolution, we would like to hear from you.

📌 Product Support Analyst – Ehr / Emr Software (Hubli)
🏢 Script Assist
📍 Hubli