Job Summary:

We are looking for an experienced Product Support Analyst/Engineer with hands-on experience in HPE NonStop environments and banking/payment-related applications. The ideal candidate should have relevant experience in products such as XPNET, ICE-XS, GoldenGate, and Prognosis, along with strong production support and troubleshooting capabilities.

The candidate will be responsible for supporting business-critical applications, investigating production issues, coordinating with multiple teams, and ensuring the stability and availability of the production environment.

Key Responsibilities:

- Provide L2 production support for business-critical applications hosted on HPE NonStop and related platforms.
- Support and troubleshoot applications/products such as XPNET, ICE-XS, GoldenGate, and Prognosis.
- Perform incident analysis, troubleshooting, root-cause analysis, and resolution of production issues.
- Analyze application logs, system logs, traces, alerts, and performance statistics.
- Work closely with application, database, network, infrastructure, and client teams for issue resolution.
- Prepare and maintain technical documentation, troubleshooting procedures, and knowledge articles.




- Participate in 24x7 production support / rotational shifts as required.
- Ensure adherence to SLA, operational procedures, and production support standards.

Required Skills & Experience
- Strong experience in HPE NonStop / Tandem environments.
- Relevant hands-on experience with the following:
- XPNET
- ICE-XS
- GoldenGate
- Prognosis
- Good understanding of HPE NonStop OS, troubleshooting and product installation.
- Experience working in a production support environment for business-critical applications.
- Positive understanding of TCP/IP and networking concepts.
- Ability to analyze system/application issues and perform effective troubleshooting.
- Good incident management and problem-solving skills.
- Strong communication and coordination skills.

Good to Have
- Experience with AIX and/or Linux environments.
- Knowledge of network troubleshooting, TCP/IP traces, and connectivity analysis.
- Experience with payment/banking transaction processing systems.
- Experience with 24x7 banking/payment production environments.

📌 Product Support Analyst/Engineer – Banking Applications (Chennai)
🏢 Galent
📍 Chennai