Description

Responsibilities:

- Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.

- Work closely with customers, sales, and application teams to optimize refractory selection and installation practices.

- Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites.

- Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning.

- Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts.

- Conduct competitor benchmarking and support product portfolio rationalization.

- Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.

- Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs.

- Support pricing, proposal preparation, and commercial discussions from a technical perspective

Requirements:

Essential:

- B.Tech - Chemical/ Ceramic





- Knowledge of manufacturing processes of cement industry, refractory products and application of products.

- Hands-on experience in technical support, customer trials

Preferred:

Interpersonal Skills

- Ability to work with teams and lead decision-making processes in a team environment.

- Excellent interpersonal communication and listening ability.

Management Skills
- Solid analytical skills.

- Excellent planning and organizational skills.

- A strong ability to be adaptable and flexible.

- Effective negotiation skills.

- Effective communication Skills.

- Highly motivated / self driven, results oriented.

- Capable of handling multiple priorities.

- Able to generate multiple solutions to problems in order to troubleshoot them effectively.

- Able to collaborate with external and internal customers and stakeholders.

Other Skills
- Ability to interpret basic financial data.

- Proficient in MS-Office/GSuites.

📌 Product Specialist - Mg Spinel Bricks (Kolkata)
🏢 Calderys Group
📍 Kolkata