Job Responsibilities: -
Contact potential or existing customers to inform them about a product or service using scripts
Helping in assisting customer queries via phone, WhatsApp,
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note helpful information
Requirements & Skills: -
Proven experience as sales representative or customer support role, ideally with exposure to related field
Excellent communication & interpersonal skills, with the ability to build rapport quickly
Valuable knowledge of relevant computer programs (e.g. CRM software) and telephone systems, supporting UK Operations
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Graduate from any stream.
Shift Timings: Rotational (Day Shift, Evening Shift & night shift timings will be decided during interview)