A Patient Relations Officer (PRO) or Public Relations Officer in a hospital acts as the vital link between patients, families, and medical staff to ensure high-quality care and positive experiences. They manage patient grievances, facilitate communication, handle feedback, and improve the hospital’s public image through community outreach and effective branding.

Key responsibilities and functions include:
Patient Experience & Support: Assisting with admission, navigation, and discharge processes to ensure a smooth, patient-centric journey.
Grievance Redressal: Addressing patient queries, complaints, and feedback promptly to ensure satisfaction.
Liaison Function: Acting as a bridge between patients, doctors, nursing staff, and management for better coordination.
Public Image & Outreach: Fostering community trust through outreach initiatives, health camps,



and media management.
Information Sharing: Explaining hospital policies, procedures, rights, and responsibilities to patients and their families.
Corporate and Insurance Relations: Managing relationships with corporate clients and handling insurance-related communication.

Required Skills:
Excellent communication and interpersonal skills.
High levels of empathy and patience.
Crisis management and problem-solving abilities.
Deep understanding of hospital operations.

Pay: ₹15,778.37 - ₹25,000.00 per month

Perks:
Paid time off
Provident Fund

Work Location: Hybrid remote in Kalyan, Maharashtra (Kalyan)

📌 Hospital Public Relations Officer Kalyan
🏢 Oasis Hospital
📍 Kalyan