RESPONSIBILITIES
Make outbound calls to prospective students/parents from provided leads.
Handle inbound enquiries and respond to customer queries professionally.
Explain company courses, features, pricing, and perks clearly.
Understand customer requirements and recommend suitable programs.
Generate interest and schedule follow-ups or appointments.
Maintain accurate call logs and update CRM systems regularly.
Follow up with leads who have shown interest but not enrolled.
Build rapport with customers to improve conversion chances.
Meet daily, weekly, and monthly calling and conversion targets.
Coordinate with sales/counseling team for smooth lead handover.
Maintain data confidentiality and follow company calling guidelines.
Handle objections politely and provide correct information.
Ensure positive customer experience in every interaction.
Robust verbal communication skills in:
English And Tamil (mandatory)
Immediate joiners preferred