Job Summary:
Key Responsibilities:
Handle inquiries related to loan payments, escrow analysis, property taxes, insurance, payoff quotes, and statements.
Research and resolve borrower concerns by collaborating with internal teams and updating systems.
Provide accurate and compliant information in line with investor guidelines (Fannie Mae, Freddie Mac, FHA, VA).
Document all borrower interactions in servicing systems (e.g., Black Knight, FiServ, TEMPO or similar).
Maintain compliance with US mortgage regulations, data security policies, and company SOPs.
Meet service level agreements (SLA) for response time and accuracy.

Required Skills & Qualifications:
Technical Skills:
Proficiency with mortgage servicing systems (Black Knight, FiServ, TEMPO or similar).
Strong knowledge of Microsoft Office (Word, Excel, Outlook).
Familiarity with CRM/ticketing tools (JIRA preferred).

Mortgage Knowledge:
Transparent understanding of the loan life cycle: Origination, Servicing, Escrow, Payoff, Default.
Knowledge of RESPA, TILA, TRID, and CFPB regulations.
Experience handling escrow analysis,



payoff quotes, and loan payment processing.

Core Skills:
Excellent written communication skills with a qualified tone.
Strong analytical and problem-solving skills.
High attention to detail and accuracy.
Ability to handle multiple cases and prioritize tasks under deadlines.

Behavioral Skills:
Customer-focused approach with empathy and patience.
Ability to adapt to US time zone shifts and dynamic work environments.
Team player with robust interpersonal skills.

Experience:
About BSI Financial
Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.
BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest g

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