Are you passionate about helping people and making a difference in your community? We are looking for dedicated Helpline Executives to be the voice of support for citizens at the JEEVIKA Command & Control Centre. This is your chance to build trust, provide guidance, and deliver meaningful service every single day.

What You’ll Do
Handle inbound calls with professionalism and empathy.
Provide accurate information to citizens in Hindi, English, and preferably local languages (Bhojpuri, Magahi, Maithili, Angika).
Record and update queries in the system for smooth tracking and resolution.
Escalate complex issues to the right department when needed.
Maintain confidentiality and uphold organizational standards.
Deliver high-quality service to strengthen public trust and satisfaction.

What We’re Looking For
Languages: Hindi & English (mandatory); local languages preferred.
Skills:



Robust communication, active listening, and empathy under pressure.
Tech: Basic computer literacy and familiarity with call-handling systems.
Education: Bachelor’s degree (required).
Experience: Minimum 1 year in telecalling or customer service.
Location: Must be able to commute or relocate to Patna, Bihar.

Compensation
Salary: ₹13,000 - ₹15,000 per month

Advantages
Health insurance:
Paid time off:
Provident Fund

Pay: ₹13,000.00 - ₹15,000.00 per month

Perks:
Health insurance
Paid time off
Provident Fund

Education:
Bachelor's (required)

Experience:
Tele calling: 1 year (required)

Work Location: In person

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