About CRMIT Solutions

CRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Agent Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time. The ASVP is a transformative shift from traditional managed services contracts.

Salesforce Business Analyst

Location: Bengaluru, IN

Mode of Hire: Full Time

Responsibilities
Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
Recommend current features and improvements to optimize and increase use of the platform




Provide technical specifications and help maintain overall documentation for the business
Adhere to and promote best practices, and design the guidelines for security procedures

Required skills
6 Years of experience as a Business Analyst or Business Consultant or Product Owner.
Knowledge of SF CRM standard clouds (Sales, Service, Field Service, Experience and Marketing)
Knowledge of the Manufacturing industry is a plus.
Sound understanding of agile methodologies and have worked on agile tools (JIRA and Confluence).
Robust communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
Salesforce certifications, such as Salesforce Administrator/Sales Cloud/Services Cloud/BA is a plus.

Certifications

Salesforce Certified System Administrator, Salesforce Certified Business Analyst

Qualification

Bachelors/Postgraduate degree, qualified qualification, or relevant experience

📌 Senior Business Analyst Bengaluru
🏢 CRMIT Solutions
📍 Bengaluru