About the Role

The Account Manager is responsible for owning client relationships end-to-end, ensuring strategic alignment, smooth delivery, and long-term account growth. This role goes beyond coordination and focuses on client confidence, performance outcomes, and retention.

What You’ll Work On

Client Relationship Management
Act as the primary owner of assigned client accounts
Build robust, trusted relationships with decision-makers
Lead client calls, reviews, and performance discussions

Strategy & Performance Alignment
Ensure client objectives are clearly understood and translated into actionable plans
Align internal teams with client goals, KPIs, and priorities
Monitor performance against agreed outcomes and flag gaps early

Account Delivery & Oversight
Oversee timelines, scope, and quality across projects and retainers
Ensure deliverables meet agreed standards and expectations
Manage scope changes and communicate impact on timelines or costs

Growth & Retention




Identify upsell and cross-sell opportunities aligned with client goals
Support renewals and long-term account expansion
Contribute to client satisfaction, retention, and referrals

Who This Role Is For
Specialists comfortable owning client relationships
Individuals who can balance strategy, communication, and execution:
People experienced in working with global or multi-market clients:
Those seeking accountability and growth in a structured setting

Tools You’ll Use
CRM platforms
Google Workspace
Project management tools
Reporting and analytics dashboards

Pay: ₹20,000.00 - ₹40,000.00 per month

Ability to commute/relocate:
Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Education:
Bachelor's (preferred)

Experience:
B2B sales: 1 year (preferred)

Language:
English (preferred)

Work Location: In person

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