About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.

Job Description:
Job Code: IJP-Assistant Manager Customer Engagement
Position
Assistant Manager Customer Engagement
No. of Positions-1




Department-Operations Function Operations - Agency
Language-English & Regional Language
Key Responsibilities:
Recent Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Service to recruitment and service to sales
Retention of Surrender Requests
Execution of all Service Requests - Post
Policy Issuance
Reverting on customer queries and
complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Measure of Success:
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests

📌 Assistant Manager Mumbai
🏢 AxisMaxlife
📍 Mumbai