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Mandatory Skill:
valuable verbal and written english /communications skills; ready to work in australian business hours (1.30 ist/2:30 ist); ability to manage field partners for successful field maintenance execution and validation; alarm/ fault management; knowledge on telecommunications network; international voice support

Optional Skill:
tool experience: remedy, netcool, service now, mosaic, comptel, pwb, xpetrak, nxt, tableau

Description:
Mandatory Skills:
Good written English and communications skills
Ability to manage field partners for successful field maintenance execution and validation.
Ready to work in Australian business hours (1.30 IST - 10:30 IST)
2 to 4 Years of total experience in Telecommunications network understanding.




Should have fault management experience with transmission equipment's.
Understanding of alarms and ability to identify service impact.

Technical skills (Optional)
Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
Ability to analyze network performance insights, triggers and identify issues that need maintenance work

Routine Maintenance:
Network at Risk, Field Tickets, Change Request creation
Field work order creation and liaising with contractors
Technical support tech for in office works
Perform pre & post modem checks
Review and validate completed works
Validate works, payment claims validation

Proactive Maintenance:
Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
Create/close emergency change request
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📌 Customer Service Executive Chennai
🏢 Tata Communications
📍 Chennai