About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.
Job Title
Zonal Officer - Customer Engagement Team
Location
Branch Name
Department
Customer Engagement Team
Function
Operations - Agency
Reporting to
Functional Head - CET
Band
3
JOB SUMMARY
Service Excellence
Driving Transformation thru Tech/Digi and Process redesign
Revenue Generation & Customer retention
Distribution engagement
Building Leadership & People Capability
Audit & Compliance
KEY RESPONSIBILITIESService Excellence
Ø Resolution of customer queries /requests& Complaints
Ø Ensuring quality in processing and responsible at frontend across branches
Ø First time right
Ø Engaging with customers at the GO & DNPS scoresCustomer Retention
Ø Grievance retention - Retaining customers with mis-selling complaint
Ø Freelook - Retaining customers who wish to cancel the policy
Ø Surrender - Retaining customer who come to surrender the policy
Ø ECS - Retaining customers who want to deactivate their ECS payment method