General information:
Legal entity:GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.

Reference:2026-17648

Line Of Business:
FREIGHT MANAGEMENT

Position description:
Type of assignment:
Full time Regular

Function:
Support function - Digital & Technology

Job title:
L2 Process Support Specialist M/F

Position requirements and constraints (working hours ):
Ready for 24*5 support and night shifts, including occasional weekend support.

Job description:
Analysis,



classification and solve Incidents related to our TMS system.
Review the approval tests on functionality of recent versions provided by our software supplier
Review the schedule for the Global and country specific trainings
Support of local country key-users on how to use the TMS
Assist with the creation of solutions for IT Incidents and/or monitor progress while escalated to higher level support groups
Evaluate effectiveness of training and provides feedback on improvement possibilities
Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS
Administer ticket handling records aligning time response with the Team
Administer, analyse and report testing results to System Administrator Manager
Administer and report the issues to countries
Administer and report the Accreditation p

📌 Process Support Specialist Delhi
🏢 Geodis
📍 Delhi