Role & responsibilities
- Monitor and evaluate voice interactions for quality assurance.
- identify process gaps and provide actionable feedback to agents.
- Maintain audit records and prepare quality reports.
- Collaborate with training and operations teams to improve service quality.
- Ensure adherence to company standards and compliance guidelines.
- Conduct calibration sessions to align with quality parameters.
Preferred candidate profile
- Minimum 1 year of experience as a quality analyst on papers.
- Proficient in MS Office.
- Excellent analytical and listening skills.
Walk-in -- Monday to Saturday (10 am to 4pm)
Contact person and details:
HR- (phone hidden)
Email:
[email protected]
Role & responsibilities
Preferred candidate profile
📌 Process Trainer (Kolkata)
🏢 Imarque Solutions
📍 Kolkata