CUSTOMER SUPPORT EXECUTIVE MOHALI & JAIPUR

Domestic & International Processes | Freshers + Experienced

We are hiring Customer Support Executives for leading BPO operations in Mohali and Jaipur.

Candidates may be aligned to Domestic or International Voice / Email / Chat Support depending on communication, experience, assessment performance and current openings.

JOB LOCATIONS

Mohali | Jaipur

SALARY / CTC STRUCTURE

Domestic Process Fresher

15,000 20,000 CTC

International Process Fresher

Up to 25,000 CTC

International Process Experienced

Up to 35,000 CTC

Final CTC will depend on relevant experience, last drawn salary, communication and assessment performance.

KEY HIGHLIGHTS

> Freshers and experienced candidates can apply

> Graduate / Undergraduate opportunities available depending on process

> 24x7 / Rotational Shifts

> 5 Days Working

> Rotational Weekly Offs

> Transport as per Company Policy

> Excellent English Communication required for International Processes

> Immediate Joiners Preferred

> Candidates should not have examinations scheduled in the next 6 months

> Outstation candidates may be eligible for relocation support depending on the process

> Guest-house / temporary accommodation assistance may be available for eligible outstation candidates as per company policy

JOB RESPONSIBILITIES Handle customer queries through voice calls, email and/or chat support

Understand customer concerns and provide accurate and timely resolutions

Assist customers with service, account, product or process-related queries

Maintain a professional and customer-friendly approach during every interaction





Record and update customer information accurately in the system

Follow defined process, quality and compliance guidelines

Escalate complex or unresolved cases to the appropriate team

Maintain required standards for quality, productivity, CSAT and TAT

Work collaboratively with team members and support functions

Learn company products, systems, processes and customer-service tools

Ensure high levels of customer satisfaction and service quality

DOMESTIC CUSTOMER SUPPORT FRESHER

CTC: 15,000 20,000

Ideal for candidates starting their BPO career.

Requirements:

Fresher

Graduate / Undergraduate depending on process

Good Hindi + basic/good English communication

Customer-handling ability

Comfortable with rotational shifts

Basic computer knowledge

Immediate joining preferred

Role:

Handle domestic customer queries through voice or support channels, understand concerns and provide appropriate resolutions while maintaining service-quality standards.

INTERNATIONAL CUSTOMER SUPPORT FRESHER

CTC: Up to 25,000

Requirements:

Fresher

Graduate / Undergraduate depending on process

Excellent spoken and written English

Good fluency, grammar and confidence

Comfortable with rotational/night shifts





Strong customer-service orientation

Basic computer and typing skills

Role:

Handle international customer interactions through voice, email and/or chat, identify customer concerns, provide accurate resolutions and maintain required international customer-service and quality standards.

INTERNATIONAL CUSTOMER SUPPORT EXPERIENCED

CTC: Up to 35,000

Experience: Relevant BPO / Customer Support experience preferred.

Requirements:

International Voice / Chat / Blended / Customer Support experience

Solid spoken and written English

Good customer-handling and objection-handling skills

Knowledge of basic KPIs such as CSAT, AHT, Quality, SLA/TAT

Comfortable with rotational shifts

Immediate / short-notice joiners preferred

Role:

Handle international customer queries, provide effective resolutions, manage escalations, maintain process KPIs and deliver a high-quality customer experience.

REQUIRED SKILLS

Strong verbal and written communication

Customer-centric approach

Problem-solving ability

Basic computer knowledge

Typing and system-handling skills

Active listening

Multitasking

Time management

Teamwork

Positive and qualified attitude

IMPORTANT ELIGIBILITY

> Candidates must be comfortable with the applicable shift structure

> No examinations planned in the next 6 months

> International-process selection will depend heavily on English > communication and assessment score

> Final process and salary alignment will depend on eligibility, experience and available openings

> Immediate joiners will be preferred

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