Role description:
Role Summary

Experience Required
Minimum 7 years of project management experience in complex enterprise technology settings.
Proven experience managing ServiceNow implementation, enhancement, upgrade, integration, or support engagements.
Strong Agile delivery experience, including sprint planning, backlog prioritization, release planning, and delivery metrics.
Demonstrated success in reducing backlogs, improving delivery velocity, and addressing aging incidents, defects, technical debt, and enhancement requests.
Experience managing multi-vendor, globally distributed, and cross-functional teams.
Experience working with senior customer stakeholders in critical or high-pressure delivery environments.

Key Skills
End-to-end project and program delivery
ServiceNow platform and engagement management
Agile, Scrum, Waterfall, and hybrid methodologies
Backlog management, prioritization, and reduction
Sprint and release planning
Delivery governance and executive reporting
Risk, issue, dependency, and escalation management
Budget, resource,



scope, and schedule management
Application development lifecycle
Infrastructure modernization and cloud transformation
Vendor and cross-functional team management
Solid stakeholder management and executive presence
Proactive, transparent, and assertive communication
Negotiation, conflict resolution, and decision-making

Key Responsibilities
Establish effective governance and provide explicit, timely updates to senior stakeholders.
Drive backlog prioritization and reduction through structured planning, capacity management, and close coordination with product owners and delivery teams.
Improve sprint predictability, delivery velocity, release quality, and adherence to committed timelines.
Proactively identify delivery risks, dependencies, resource constraints, and stakeholder concerns, and drive them to resolution.
Manage project scope, schedules, budgets, resources, ven

📌 Servicenow Project Manager Ii Pune
🏢 UST
📍 Pune