At voco®, we’ve created a hotel brand that gives people a different choice.
Hotels to count on but different enough to be fun. Unstuffy hotels, where people
feel comfortable to relax, and just get on with relaxing. Our recent family of
hotels are connected by their own sense of style and individual character – and
that’s something we make the most of. Finding the perfect mix of reliability and
current experiences. Because we believe that when you respect individuality life
gets engaging.

Duties and responsibilities

Financial returns:
Sell the hotel products and services using up-selling and suggestive selling
techniques
Prepare and execute action plans which increase reservation sales and
associated business
Record special billing arrangements for groups and conventions
Liaise with Guest Service Leader or Finance Manager for all reservations
requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future
occupancy rates




Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales reports

People:
Promote the ‘one team approach’ and reliable service through daily
communication and coordination with all team members.
Works with superior on manpower planning and management needs.
Works with superior in the preparation and management of the Department’s
budget

Guest experience:
Answer any guests enquires practically and simply in adherence to brand
standards.
Handle guests' complaints appropriately adhering to brand standards or direct
them to GSL’s.
Reliably handle all special needs and requests of guests and repeat visitors.
Process amendments to reservations such as extensions, early departures,
Manage “no show” reservations by investigation and recording of same
Record and process reservations made by phone/fax/email
Accept wait list reservations
Demonstrate Brand Hearted behaviours by mai

📌 Assistant Manager Amritsar
🏢 IHG
📍 Amritsar