Job Summary

Key Responsibilities
Lead and supervise FTTH/Internet installation field teams.
Plan and allocate daily installation and service activities to technicians.
Monitor installation SLA, productivity, quality, and closure rate.
Ensure recent connections are installed within the committed timeline.
Coordinate with Sales, NOC, Customer Care, Stores, and Network teams.
Monitor pending, delayed, and failed installation orders and take corrective action.
Ensure proper fiber routing, splicing, ONT configuration, router installation, and connectivity testing.
Conduct field audits to ensure installation quality and compliance with company standards.
Handle escalated technical and customer issues related to installation.
Monitor technician attendance, field movement, productivity, and job completion.
Ensure proper utilization and availability of installation tools, materials, ONTs, fiber, connectors, and other equipment.
Maintain daily installation reports and performance dashboards.




Train and mentor installation technicians on technical procedures and customer handling.
Identify recurring installation issues and implement corrective measures.
Ensure compliance with safety procedures while working at customer premises and field locations.
Achieve installation targets and improve First-Time-Right (FTR) performance.

Required Skills:
Solid knowledge of FTTH/FTTx, GPON, fiber optics, ONT/ONU, OLT, and networking basics.
Experience in fiber installation, splicing, testing, and troubleshooting.
Good team management and field operations skills.
Ability to handle multiple installation teams and high-volume work orders.
Good knowledge of SLA, TAT, productivity, FTR, and customer satisfaction metrics.
Strong problem-solving and coordination skills.
Valuable communication and reporting skills.
Knowledge of ISP installation processes and field-force management systems is preferred.

Qualification
Diploma / Bachelor's degree in Telecom

📌 Service Operation Team Lead Coimbatore
🏢 Skylink Fibernet Private
📍 Coimbatore