Job Title

E-commerce Executive - Amazon (Listings, Returns & Claims)

Job Summary

The E-commerce Executive - Amazon is responsible for managing product listings, handling customer returns, and processing claims through Amazon Seller Central. The role ensures accurate listings, mínimal losses from returns, timely resolution of claims, and compliance with Amazon policies to maintain account health and maximize profitability.

Key ResponsibilitiesAmazon Listing Management
Create, upload, and optimize Amazon product listings (titles, bullet points, descriptions, images, keywords).
Manage parent-child variations, category listings, and flat-file uploads.
Monitor listing health, suppressions, and errors; resolve issues promptly.
Ensure compliance with Amazon listing policies and category guidelines.
Coordinate with design/content teams for images and A+ content.

Returns Management
Monitor and analyze customer returns on Amazon.
Identify reasons for returns and suggest corrective actions to reduce return rates.




Coordinate with warehouse/logistics teams for returned inventory.
Track returned stock, damaged items, and disposition (resell, refurbish, dispose).
Generate return-related reports and insights.

Amazon Claims & Reimbursements
File and follow up on Amazon FBA reimbursement claims (lost, damaged, or missing inventory).
Handle PROTECTED-T claims and return-related disputes.
Reconcile inventory and reimbursement reports.
Ensure timely recovery of eligible reimbursements from Amazon.
Maintain records of claims and resolutions.

Account Health & Compliance
Monitor account health metrics (ODR, return dissatisfaction, policy violations).
Respond to Amazon cases and tickets related to listings, returns, and claims.
Ensure SOPs are followed to avoid account suspensions or penalties.

Reporting & Analysis
Prepare daily/weekly/monthly reports on listings, returns, and claims.
Analyze trends to improve listing quality and reduce losses.
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