At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?
Responsible for contacting cardmembers with overdue accounts to secure payments on the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure
Ensure maximum recovery on accounts through inbound/outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Grow and nurture customer relationships on every interaction that results in measurable Customer value




Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
Document necessary account information and offer custom solutions that benefit the customer
Balance customer interests with the interests of American Express
Proven analytical and problem-solving skills with a solid attention to detail
Ability to work in a quick-paced metric driven environment with proficient multitasking and navigation in a windows environment
Ability to evaluate card members financial and account data to make sound business decision
Analytical mind & attention to detail
Robust interpersonal, communication and listening skills. Excellent negotiation skills

Minimum Qualifications:
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
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🏢 Amex
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