Job Summary:
We are looking for an enthusiastic and customer-focused Telecaller to handle inbound and outbound calls for our pet store. The role involves interacting with customers, promoting pet products and services, booking grooming or veterinary appointments, and ensuring excellent customer satisfaction.

Key Responsibilities:
Make outbound calls to existing and potential customers to promote pet products, grooming services, boarding, and offers
Handle inbound customer calls and respond to queries related to pets, products, services, and store policies
Schedule grooming, veterinary, training, or boarding appointments
Follow up with customers on pending orders, feedback, and service satisfaction
Maintain and update customer records accurately in the system
Inform customers about current arrivals, discounts, and loyalty programs
Coordinate with store staff, grooming team, and delivery team for smooth service execution
Handle customer complaints politely and escalate issues when required




Achieve daily/weekly calling targets and conversion goals

Requirements & Qualifications:
Minimum qualification: 12th pass / Graduate preferred
Previous experience as a telecaller, customer support, or sales executive is an advantage
Basic knowledge or interest in pets and pet care (training can be provided)
Valuable communication skills in English and local language(s)
Ability to convince customers and close sales
Basic computer knowledge (MS Excel, CRM, billing software preferred)
Pleasant personality with a customer-friendly approach

Skills & Competencies:
Solid verbal communication and listening skills
Customer service and relationship management
Sales and follow-up skills
Patience and problem-solving ability
Ability to work under targets and deadlines

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:
Health insurance

Work Location: In person

📌 Tellecaller Kochi
🏢 Roms N Raks
📍 Kochi