Experience range

5 + Years

Mandatory Skill

Smart Comm , SmartComm Cloud

Additional skill

Linux Scrpting

Additional skill

Oracle, DB2

Technical Skills:
Ideal candidate should have a positive CCM development background with strong interpersonal/communication skills.
Sound knowledge specifically of SmartComm Suites of Products from a development and support perspective
5+ years SmartCOMM experience depending on role being fulfilled
SmartComm code deployment process
Hands on experience with template authoring, recognizing common graphical elements, information blocks, layouts, stylesets, variable data requirements and functional similarity
Effective with preparation of the XML data schemas and their mapping to business data objects
Oracle, DB2
Control-M job schedules

Good To Have:
Insurance industry experience preferred
Document composition background or interest
Knowledge on Service Now, JIRA and Confluence, etc

Key responsibilities
Analysing and providing BAU LO support for in scope applications and being accountable for the same
Service level agreement (SLA)



adherences to incidents/requests/problem tickets
Coordinate with IAG business or lead for DR testing, Infrastructure/Software upgrade/patching in in-score settings, applications daily health check and remediation activities.
Work on small compulsory changes – impact analysis, coding, business verifications, promoting to prod and non-production environments
Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it.
Work closely with integrated upstream and downstream systems for root cause analysis
In the event of P1/P2 incidents, participate in the major incident management (MIM) call and target to resolve issues within agreed SLA. Later, track the root cause analysis in the problem tasks for permanent fix, if any.
Managing stakeholder communications.
Coaching and mentoring of Wipro peers.
Work closely with IAG leads for small change and tech debt prioritization.

📌 Smartcomm Developer Pune
🏢 TalentOla
📍 Pune