Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description Roles & Responsibilities:
ITIL v4 Trainer on Salesforce Service Console (OT & Field Services Context)

We are looking for an experienced ITIL v4 Trainer with solid Salesforce Service Console expertise to design and deliver a custom, platform-based ITIL training program for our client. This is not a generic ITIL course; the training must be practical, contextual, and mapped to real service operations executed on Salesforce.

The target audience is globally distributed. The trainer must be capable of delivering high-impact virtual training to a diverse, multi-geography audience.





Ideal Trainer Profile: A senior ITIL practitioner who can engage a global audience and teach ITIL practically through Salesforce, grounded in real service operations rather than theory.

Key Responsibilities:
Design and deliver a custom ITIL v4 training curriculum aligned to business service operations
Develop custom learning paths for
Develop custom learning paths for
Service practitioners (remote, field, logistics)
Service engineering (L2/L3, RCA, problem management)
Map ITIL practices to Salesforce Service Console workflows and objects (Cases, Work Orders, Assets, Knowledge, Field Service)
Deliver virtual instructor-led workshops to a global audience across multiple time zones
Drive high engagement through interactive sessions, real-life scenarios, and practical exercises

Qualifications Mandatory/requires Skills:
ITIL
ITIL v4 certification (Managing Professiona

📌 Itil Salesforce Trainer Bengaluru
🏢 Bosch Group
📍 Bengaluru