Key Responsibilities:

1.

Support

Sales amp

- Presales Team for presales activities

2.

Handling Technical Support

Calls amp

- Tickets
- Resolving issues Remote Access, Phone Support, etc.
- Installation amp
- Configuration of IceWarp, MySQL Database, SSL, Linux amp
- Windows Server OS
- Installation amp; configuration of Security Solutions MDM, ZTNA

6.

Performing

Migration amp

- Go Live Activities

7.

Present

Demos.

8.

Handling

Presales queries L1L2

Qualification and Requirements:

Experience: 14 years previous Presales experience

Excellent Communication

Bachelors degree or equivalent

Skills amp

- Competencies:

a Administration of Windows b Administration of Linux CentOS, Debian, Ubuntu c Network level skills d Email protocols SMTP, POP3, IMAP e MS SQL Server, MySQL Server Installation, configuration, fine tune, backup restore, query execution,



troubleshooting f Experience with ActiveDirectory and LDAP.

g Knowledge on VPN Technologiesh Knoweldge on MDM i Experience with the administration of Email Messaging amp

- Archiving M365Google WorkspaceMS ExchangeLotusDominoPostmasterZimbraMdaemon j Experience in Virtualization VMWare, HyperV k Knowledge in SSL Certificates l Knowledge of helpdeskticketing system KayakoZendesk m Technical understanding Systems, Database, Networks n Very Valuable communications skills English, written amp; spoken o High customer orientation, communication strength, team ability p Selfinitiative motivation willingness to learn q 5 years of experience in the same domain

📌 Presales Backend Executive (Mumbai)
🏢 Hunarstreet Technologies
📍 Mumbai