Pre-Sales Solutions Engineer – AI & CX Location: Hyderabad, India | Onsite Employment: Full-Time Working Hours: U.S. EST-aligned About Pronix.ai Pronix.ai is a specialized AI & CX Systems Integrator (SI) helping enterprises design and implement Agentic AI, Contact Center AI, Conversational AI, and AI-powered business automation solutions.

Role Overview We are looking for an experienced Pre-Sales Solutions Engineer – AI & CX who can work directly with enterprise customers to understand business challenges, shape AI/CX solutions, develop solution architectures, lead demonstrations and POCs, and support opportunities from discovery through proposal and handoff to delivery.

Key Responsibilities - Lead technical discovery and solutioning sessions with enterprise customers.

- Translate business requirements into scalable AI, CX, Contact Center and automation architectures.
- Design solutions involving Agentic AI, Generative AI, Voice/Conversational AI, Agent Assist, Knowledge AI/RAG and workflow automation.
- Develop architecture diagrams, solution approaches, demos, POCs, proposals, SOW inputs and technical presentations.
- Conduct product demonstrations and technical workshops with customer stakeholders.
- Work with sales, engineering and delivery teams to move opportunities from discovery → solution → POC/pilot → production.
- Evaluate customer environments and recommend appropriate AI/CX platforms, integrations and implementation approaches.



Technology & Platform Exposure Candidates should have hands-on or solutioning experience across several of the following: AI & Agentic AI: OpenAI, Claude, Gemini, AWS Bedrock, Azure AI CX/CCaaS: Amazon Connect, NICE CXone, Genesys Cloud CX, Five9, Talkdesk Conversational AI: Amazon Lex, Google CCAI/Dialogflow CX, Cognigy, Kore.ai CRM/CX: Salesforce Service Cloud, Agentforce Integration: REST APIs, webhooks, middleware, cloud services and enterprise applications What We're Looking For - 5+ years of experience in Pre-Sales Engineering, Solution Consulting, Solution Architecture, CX/CCaaS or Enterprise AI.
- Robust understanding of Generative AI, Agentic AI, LLMs, RAG, conversational/voice AI and enterprise integration patterns.
- Experience designing or implementing enterprise CX, Contact Center or AI solutions.
- Ability to conduct customer discovery, whiteboarding, demonstrations and technical presentations.
- Strong communication skills and ability to engage with both business and technical stakeholders.
- Ability to convert ambiguous customer requirements into practical, production-oriented solutions.

Preferred: Experience working for a Systems Integrator, AI/CX consulting company, CCaaS provider, or enterprise technology vendor. Why Pronix.ai? Work on enterprise AI and CX transformation initiatives across multiple platforms and industries, helping customers move beyond experimentation to production-ready AI solutions with measurable business outcomes.

📌 Pre-Sales Solutions Engineer – AI & CX (Hyderabad)
🏢 Pronix
📍 Hyderabad