Responsibilities
Be able to have On-Point communication in a proficient manner
Relay all information needed & as provided
Address customers in a skilled and respectful manner
Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
Maintain up-to-date knowledge on business areas
Maintain broad knowledge about company’s products and services
Consistently communicating recent issues to managers so as a company we can establish a solution to the problem
Requirements
Required Skills & Qualifications:
B.Com Graduate
Customer Support Experience in US. Business Environment - Banking or Financial Services preferred.
Good Communication Skills (English – USA)
Sensitization in American Culture
Open to work in Night Shift
Proficiency in Typing (35 wpm)
Ability to handle distressed Customers
Accountability is required from each individual
5 days a week
Benefits
5 Days Working
One Complimentary Meal per Day
Internet Reimbursement
Gym Reimbursement
Group Medical Insurance
Mental Health support advantages
Relocation Assistance (if Applicable)