: The Field Counsellor will work with the PSP team to support patient enrolment in the program and adherence towards prescribed therapy.

Responsibilities

Broad Area- 1: Responsible for End-to-End engagement for the designated therapy area.

- Meeting patients in the OPD for the counselling session• Coordinating with hospital staff for patient enrollment and documentation support
- Ensuring compliance towards monthly deployment plan including ex-station and out-station visits
- Report adverse event/ market complaints as per the SOP.
- Connect with patients in regular intervals as per the laid-out touchpoints.
- Responsible to track and ensure patient adherence to the therapy.
- Manage the compliance and adherence of patients enrolled.
- Review and take approvals for financial deviations
- Should be able to empathize with patients
- Provide patient support by coordinating with other stake holders
- Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
- Handle patient queries and providing response from pre-defined FAQs

Broad Area -2: Operational Roles and Responsibilities
- Develop good rapport with physicians.
- Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.




- Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis
- Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
- Attending Review calls / Meets with client / internal Leads at regular intervals
- Should have good oral and written communication in English and vernacular language.
- Should be versatile to adapt and travel on Adhoc work related requirements.
- Should be a self-starter and capable of working in team.
- Coordinate and Run review for work allocated with clients, internal teams as assigned.
- Execute Small/Medium size Project Tasks and scheduled.
- Participate in People Practices.
- Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
- Coordination with internal stakeholders to run the operations seamlessly
- Working on email and on call queries.
- Adherence to SLA.

Requirements

- Up to 2 years of relevant experience in patient counselling
- Education: Any Educational Background or Any similar Life science graduate
- Working knowledge of MS Office

📌 Patient Care Advisor (Bengaluru)
🏢 Indegene
📍 Bengaluru