: Parent Relations & Outreach Executive

Location: Sector 70A, Gurgaon

Role Overview The Parent Relations & Outreach Executive will be responsible for building meaningful relationships with prospective and existing parents, supporting the student enrolment journey, and coordinating outreach and engagement initiatives for prospective families.

The role will act as an important interface between the school and parents, ensuring that prospective families receive timely information, personalised engagement, and a positive experience at every stage of their interaction with the school.

Key Responsibilities

1. Parent Relations & Engagement

- Serve as a key point of contact for prospective parents.
- Build and maintain positive relationships with parents through regular communication and engagement.
- Respond to parent enquiries through calls, emails, WhatsApp, and other communication channels.
- Understand parent requirements and provide accurate information about the school, curriculum, learning approach, facilities, activities, and student experience.
- Coordinate with academic and administrative teams to address parent queries and ensure timely resolution.
- Maintain a warm, skilled, and service-oriented approach in all parent interactions.
- Collect parent feedback and share relevant insights with the school leadership team.

2. Prospective Student Enrolment Support

- Support the enrolment process for prospective students from initial enquiry through application and onboarding.
- Maintain regular follow-ups with prospective parents and ensure timely movement of enquiries through the enrolment journey.
- Coordinate school visits, parent meetings, student interactions, assessments, and other enrolment-related activities.
- Support the collection and verification of required documentation.
- Maintain accurate and up-to-date records of prospective students, enquiries, applications, follow-ups,



and enrolment status.
- Coordinate with the relevant academic and administrative teams to ensure a smooth and seamless parent experience.

3. Outreach & Community Engagement

- Develop and maintain relationships with prospective parents, community groups, and relevant external networks.
- Support outreach campaigns, school information sessions, open houses, workshops, and other prospective-family engagement initiatives.
- Represent the school professionally during outreach activities and parent-facing interactions.

4. Database Management & Reporting

- Maintain and regularly update the prospective parent and student database.
- Track enquiries, follow-ups, school visits, applications, assessments, and enrolment progress.
- Ensure timely and accurate updating of records in the school's CRM/SIS or other designated systems.
- Prepare periodic reports on parent engagement, outreach activities, event participation, and the prospective enrolment pipeline.
- Identify trends and follow-up opportunities within the prospective parent database.

Qualifications & Experience

- Graduate degree in any discipline.
- 2–5 years of relevant experience in parent relations, school coordination, enrolment, customer experience, education, hospitality, events, or a similar relationship-focused role.
- Experience in a school, international school, premium education, or customer-facing environment will be preferred.
- Candidates with strong communication, relationship-building, and coordination skills who demonstrate a genuine interest in working with children and families will be considered.
- Strong interpersonal and relationship-management skills.
- Attention to detail and accuracy in documentation and data management.
- Proficiency in MS Office/Google Workspace; experience with CRM or school management systems is desirable.
- Ability to work collaboratively with academic, administrative, and leadership teams.

📌 Parent Relations & Outreach Executive (Gurugram)
🏢 Kunskapsskolan India - Schools
📍 Gurugram