Company Description Zivaya Wellness Pvt. Ltd is a hospitality and wellness brand offering a calm, pampering workplace focused on soothing and rejuvenating massage therapies. Guests experience a wide range of treatments, including Deep Tissue, Swedish, Hot Stone, Potli, Ayurvedic, and Candle massages, designed to promote healing and holistic wellness.

Known for expert therapists and signature therapies, Zivaya is recognized as one of the leading spa destinations in its markets. The company operates branches in Indore, Ujjain, and Jaipur, providing consistent, high-quality service across locations. Team members join a customer-centric organization dedicated to creating exceptional relaxation experiences for every guest.

Outlet Manager – Wellness, Sales & Guest ExperienceLocation: Marriott Indore

Outlet: Zivaya Wellness

Employment Type: Full-Time

Industry: Luxury Hospitality | Wellness | Premium Guest Experience

About Zivaya WellnessZivaya Wellness at Marriott Indore is looking for a strong, mature, commercially driven and hands-on Outlet Manager who can take complete ownership of the outlet.

This is a high-responsibility role combining:

Outlet Operations + Sales + Guest Experience + Team Leadership + Revenue + Hotel Coordination

We are looking for someone who can run the outlet as a business, not simply manage a reception desk.

The ideal candidate will be equally comfortable:

- Welcoming and engaging guests
- Driving sales and conversions
- Coaching and managing a team
- Managing daily operations
- Handling guest concerns
- Coordinating with hotel departments
- Driving upselling and cross-selling
- Monitoring revenue and performance
- Maintaining premium service standards
- Taking complete ownership of the outlet

We are looking for a leader who can lead from the front. The RoleAs the Outlet Manager, you will be responsible for the overall performance of Zivaya Wellness at Marriott Indore.

Your success will be measured not only by operational efficiency, but also by:

Guest Satisfaction + Sales + Revenue + Conversion + Team Performance + Service Quality

You will be expected to build a culture where every guest interaction is treated as an opportunity to create an exceptional experience and generate business.

- Sales & Revenue – Your Core Responsibility
- Take complete ownership of the outlet's daily, weekly and monthly revenue targets.
- Develop and execute strategies to increase guest engagement, bookings and revenue.
- Personally engage with guests when required and lead the team by example.
- Ensure the team proactively approaches guests instead of waiting for walk-ins.
- Drive conversion of hotel guests into wellness bookings.
- Coach team members on pitching, objection handling, closing, upselling and cross-selling.
- Monitor daily sales performance and take immediate corrective action.
- Drive higher average ticket value through packages, upgrades and add-on services.
- Develop repeat business and guest referral opportunities.
- Work closely with Marriott departments to generate guest referrals and cross-promotional opportunities.
- Identify new revenue opportunities within the hotel environment.
- Prepare and review daily/weekly/monthly sales reports and performance metrics.

You must understand numbers.You should be comfortable discussing:





Target → Leads → Guest Interactions → Conversion → Bookings → Average Ticket → Revenue

- Guest Experience & Relationship Management
- Ensure every guest receives a warm, personalized and premium experience.
- Establish high standards for guest interaction and communication.
- Personally handle important guests and escalated situations.
- Build strong relationships with hotel guests and repeat customers.
- Ensure guest queries are resolved quickly and professionally.
- Develop a service culture where the guest feels valued from the first interaction.
- Ensure feedback is captured and converted into operational improvements.
- Maintain the highest standards of grooming, hospitality and professionalism.

You will be the face of Zivaya Wellness within Marriott Indore.
- Team Leadership & People Management

- Recruit, train, coach and develop front-office / guest-relations / sales staff as required.
- Set clear daily targets and expectations.
- Conduct daily briefings and performance reviews.
- Monitor individual team member performance.
- Coach employees on guest engagement and sales techniques.
- Build a high-energy, disciplined and accountable team culture.
- Recognize strong performers and address underperformance quickly.
- Ensure proper shift planning and manpower utilization.
- Lead by example and actively participate in guest engagement and sales when required.

We want a manager who does not sit in the back office while the team struggles on the floor.

You should be willing to step onto the floor, speak to guests, support the team and close business yourself.
- Outlet Operations
- Take complete responsibility for day-to-day outlet operations.
- Ensure smooth opening and closing procedures.
- Manage appointment schedules, therapist availability and guest flow.
- Coordinate closely with therapists and operational staff.
- Ensure service readiness before every appointment.
- Maintain proper inventory and operational requirements.
- Ensure all SOPs are implemented consistently.
- Maintain accurate operational and sales records.
- Ensure the outlet is always clean, organized and professionally presented.

5. Marriott & Hotel Coordination
- Build strong working relationships with Marriott's Front Office, Concierge, Guest Relations, F&B; and other relevant teams.
- Develop effective internal referral and cross-selling opportunities.
- Coordinate promotional activities with hotel departments.
- Ensure Zivaya Wellness is actively represented within the guest journey.
- Maintain professional relationships with hotel management.
- Respond quickly to hotel guest requirements and operational requests.
- Represent Zivaya Wellness professionally at all times.

6. Premium Brand StandardsThe outlet operates within a premium Marriott environment.

Therefore, you will be responsible for maintaining:
- World-class grooming standards
- Premium guest communication
- Cleanliness and hygiene
- Outlet ambience
- Professional presentation
- Service consistency
- Brand standards
- SOP compliance
- Guest privacy and professionalism





Every detail matters. Who We Are Looking ForWe are looking for an experienced hospitality leader with a strong commercial mindset.

The ideal candidate could come from:

- Hotel Front Office
- Guest Relations
- Duty Management
- Hotel Sales
- F&B; Outlet Management
- Airport Lounge Management
- Luxury Hospitality
- Spa / Wellness Management
- Premium Retail Management
- Club / Membership Management
- Customer Experience Management

Most importantly, you should have:
- Strong people-management skills
- Strong sales and revenue orientation
- Excellent communication skills
- Excellent spoken English
- Confidence dealing with guests
- Ability to build relationships quickly
- Strong negotiation and closing skills
- Ability to handle difficult situations calmly
- Excellent operational discipline
- Strong attention to detail
- Strong analytical and reporting skills
- High ownership and accountability
- Excellent grooming and professional presence
- Ability to work flexible shifts
- Ability to work in a fast-paced hospitality environment

The Personality We WantThis role requires someone who is: Confident — not arrogant.

Sales-driven — but guest-centric.

Operationally disciplined — but entrepreneurial.

A leader — but hands-on.

Ambitious — but responsible.

Energetic — but professional.

You should be the kind of manager who sees a quiet lounge and immediately thinks:

"How do we get more guests engaged?"

You see a sales target and think:

"What do we need to do differently to beat it?"

You see an underperforming employee and think:

"How do I coach this person to become better?"

You see a guest and think:

"How can we create an exceptional experience and earn their repeat business?"

Experience PreferredCandidates with 3–8+ years of relevant experience in premium hospitality, hotel operations, sales or guest experience will be preferred.

Strong preference for candidates who have worked in:

- 4/5-star hotels
- Luxury hotels
- International hotel chains
- Airport lounges
- Premium wellness/spa
- Luxury retail
- High-end customer service
- Hospitality sales environments

Candidates with a proven track record of managing teams + driving revenue + delivering guest experience will be strongly preferred. CompensationCompetitive Fixed Salary + Attractive Performance-Linked Incentives The compensation structure is designed to reward managers who successfully grow the outlet's revenue and performance.

High earning potential for exceptional performers.

Why Join Zivaya Wellness?This is an opportunity to take ownership of a premium wellness business operating within Marriott Indore.

You will have the opportunity to build expertise across:

Hospitality + Wellness + Sales + Operations + Team Leadership + Revenue Management For the right person, this can become a significant career opportunity as the business grows.

One Person. Complete Ownership.We are not looking for someone who says:

"That's not my responsibility."

We are looking for someone who says:

"I'll take care of it."

If you are an experienced hospitality professional with the leadership ability, sales mindset, operational discipline and hunger to grow a business, we want to hear from you.

Own the outlet. Lead the team. Drive the revenue. Deliver the experience. Grow with Zivaya Wellness.Apply Now.

📌 Outlet Manager – Wellness, Sales & Guest Experience (Indore)
🏢 Zivaya Wellness
📍 Indore