Order Management Specialist / SME

Job Summary

Responsible for managing end-to-end

Order Management / Order-to-Cash (O2C)

activities, processing customer orders, resolving queries, handling returns/claims, and ensuring transactions are completed accurately within SLA.

Key Responsibilities Manage end-to-end Order Management / O2C processes . Process and validate customer orders within defined

SLA . Work on

SAP and Salesforce for order/case management. Handle customer queries, returns, defective claims and chargebacks. Manage credit/debit memo activities and documentation. Prepare operational reports and maintain data accuracy. Identify and escalate order/process issues. Follow

SOPs, quality and compliance requirements . Support process improvement and automation initiatives.

Mandatory Skills Order Management / O2C experience – Mandatory SAP experience – Mandatory Salesforce experience – Mandatory Good understanding of customer order processing Experience in returns, claims, chargebacks, or credit/debit memos Positive communication and problem-solving skills

Candidates without relevant Order Management/O2C + SAP experience will not be considered.

📌 Order Management Specialist / SME | 2-5 Years (Bengaluru)
🏢 Innova ESI
📍 Bengaluru