Mandatory Skills: Hands-on Discovery, CMDB, Service Mapping and AIOps experience
Location: Remote
Job Type: Contract
ServiceNow Consultant - ITOM who is experienced with Discovery, CMDB, Service Mapping and AIOps .
This requires an experienced ITOM/AIOps consultant capable of configuring ServiceNow operational intelligence capabilities rather than a general platform resource.
Primary Responsibilities
Lead implementation of Phase 1 AIOps use cases .
Configure and optimize:
Event Management
Metric Intelligence
Health Log Analytics
Event Correlation
Impact Analysis
CMDB
Service Mapping
Configure anomaly detection for:
CPU utilization
Memory utilization
Disk utilization
Support root cause analysis workflows.
Validate monitoring integrations and event sources.
Configure service dependency and impact visibility.
Support event-noise reduction initiatives.
Participate in testing, validation, and outcome demonstrations.