07 Sep
|
Zenplus Private
|
Patna
07 Sep
Zenplus Private
Patna
Core Responsibilities
Performance Monitoring: Listening to recorded or live calls to analyze agent performance and identify improvement areas.
One-on-One Coaching: Conducting regular, personalized coaching sessions focusing on communication, soft skills, and problem-solving.
Data Analysis: Reviewing KPIs such as Average Handle Time (AHT), quality assurance (QA) scores, and customer feedback.
Training & Development: Creating training materials, conducting workshops, and providing on-the-job training for current and experienced agents.
Quality Assurance (QA) Support: Partnering with quality teams to calibrate scoring and ensure compliance with company policies.
Goal Setting: Developing personalized improvement plans for agents and setting milestones for success.
Pay: Up to ₹20,000.00 per month
Advantages:
Health insurance
Life insurance
Provident Fund
Work Location: In person
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