07 Sep
|
KM Electronic Cables
|
Usmanpura
07 Sep
KM Electronic Cables
Usmanpura
Key Responsibilities
Real-Time Resolution: Manage high volumes of inbound queries via live chat and ticketing systems with speed and accuracy.
Technical Troubleshooting: Diagnose and resolve basic technical issues or account discrepancies reported by users.
Brand Voice: Maintain a skilled, helpful, and engaging tone that aligns with our company’s identity.
Escalation Management: Identify complex issues and escalate them to the relevant technical or management teams while keeping the customer informed.
Data Entry & Reporting: Accurately document customer interactions in the CRM to help improve product features and support workflows.
Feedback Loop: Collect and share customer feedback with the product/marketing teams to drive continuous improvement.
Pay: ₹10,363.43 - ₹20,000.00 per month
Advantages:
Health insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Customer Service Representative Usmanpura
🏢 KM Electronic Cables
📍 Usmanpura