Job Summary

Key Responsibilities
Make outbound calls for service reminders and pending service follow-ups.
Attend inbound customer calls and respond professionally.
Handle customer complaints related to service, delay, billing, or vehicle issues.
Coordinate with service advisors and workshop team for complaint resolution.
Update customers regarding vehicle service status and delivery timelines.
Record customer feedback and maintain complaint records.
Ensure timely closure of customer complaints.
Maintain daily calling reports and customer databases.
Follow company communication and customer service standards.

Required Skills:
Positive communication and telephone handling skills.
Ability to manage customer complaints calmly and professionally.
Basic computer knowledge and data entry skills.
Valuable listening and follow-up ability.




Hindi/local language knowledge preferred.

Qualification
Minimum 12th Pass / Graduate preferred.
Experience in calling, telecalling, customer support, or automobile service industry preferred.
Freshers with positive communication skills may also apply.

Salary & Benefits
Fixed salary + performance incentives.
Training and growth opportunities.
Polite and patient personality.
Robust customer handling skills.
Ability to work under pressure.
Positive attitude and teamwork skills.

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:
Cell phone reimbursement
Paid time off

Work Location: In person

📌 Customer Relationship Executive Kokar
🏢 Seema Suzuki
📍 Kokar