Job Title: Operations & Dispatch Executive - Cab Operations

Role Summary

We are hiring Operations & Dispatch Executives with prior experience in cab-hailing / mobility companies to manage real-time trip execution, driver coordination, and billing support. The role demands speed, accuracy, and strong communication skills.

Key Responsibilities1. Dispatch & Trip Management
Allocate trips to drivers/vendors in real-time
Monitor live trips and ensure on-time pickups/drop-offs:
Handle trip escalations, delays, and reassignments
Ensure high trip success rate and zero service failures
Driver & Vendor Coordination
Coordinate with drivers for availability, routing, and compliance
Manage vendor partners for fleet supply and service quality
Resolve on-ground issues quickly (no dependency mindset)
Billing & Documentation
Prepare and validate trip sheets, invoices, and billing data:
Ensure accuracy in kms, duty hours, and rates:
Coordinate with accounts/team for timely closures
Client Coordination
Handle client communication for bookings, updates, and issues




Maintain skilled communication with corporate clients:
Ensure quick turnaround on queries and complaints

Eligibility Criteria (Strict)
Minimum 2+ years experience in:
Cab aggregators:Ola / Uber / BluSmart / QuikRide / similar:
Car rental / corporate transport operations
Experience in dispatch + operations + billing (at least 2 of 3 mandatory)
Graduate (mandatory):
Robust spoken & written English (non-negotiable):
Must be based in Gurgaon / nearby (no relocation cases)

Required Skills:
Robust real-time decision making under pressure:
Good command over Excel / Google Sheets:
Familiar with trip lifecycle, duty slips, and billing formats:
Ability to handle multiple tasks simultaneously:
Key KPIs
On-time trip execution (%)
Trip success rate
Billing accuracy (%)
Response time for escalations
Client satisfaction / complaints

Compensation
Competitive s

📌 Operations Executive Gurugram
🏢 Kangaroo Cars Private
📍 Gurugram